WHAT IS YOUR RETURN POLICY?

Returns are permitted on non release date products within 14 days of the purchase date. Shop Foster will only process and approve a refund if the following conditions are met:

1. Apparel and accessories must not be worn/used, altered or washed and must have all tags attached.

2. Footwear must not be worn or creased to the point where they would be deemed worn or not new merchandise.

3. All items must include original packaging in its original condition.

4. All footwear returned must be sent back double boxed and include the original shoe box in its original condition with all accessories attached.

After your return has been processed and approved, you will receive store credit minus the return shipping fee.

Due to the nature of goods sold, Shop Foster does not offer returns for refunds.

WILL I HAVE TO PAY FOR RETURN SHIPPING?

Yes, the return shipping fee is the responsibility of the customer. Once your return is processed and approved, the return shipping fee will be deducted from your store credit.

DO YOU OFFER EXCHANGES?

Yes, we offer exchanges on most items, with the exception of release date products. Once your return is processed and approved, you’ll receive store credit, which can be used to purchase a new item directly from our website.

WHEN WILL I RECEIVE MY STORE CREDIT?

You will receive your store credit instantly after your return has been processed and approved.

WHEN WILL MY RETURN BE PROCESSED?

Returns will be processed within 2 business days after being delivered to our facility.

HOW DO I USE MY STORE CREDIT AND DOES IT EXPIRE?

To access your store credit, please create an account using the same email address used for your original order, as the credit is linked to that email. Best of all, your store credit never expires!

DO YOU OFFER CASHBACK FOR RETURNS?

Refunds are issued as store credit, not cash back. Once your return is processed and approved, the store credit will be provided, minus the return shipping fee.

WHAT ITEMS ARE NON-REFUNDABLE?

You may not return any items and orders that are marked as final sale, release date items, and/or free gifts or promotional items.

WHAT DO I DO IF I RECEIVED AN INCORRECT OR DEFECTIVE ITEM?

If you receive the wrong item or a defective product, Shop Foster will cover the return shipping costs and issue a refund to your original payment method. To qualify, any defective or incorrect orders must be reported within 14 days of purchase.

 

Simply follow our standard return process to handle these types of returns.

CAN I CANCEL MY ORDER BY USING THE RETURN PROCESS?

You may not cancel your order by using the return process.

To cancel your order, please email customer service at contact@shopfoster.com.

HOW DO I RETURN AN ITEM?

How to submit a return request:

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a store credit for the amount of the product minus the return shipping.

To return an item, please click the link below:

 

or please send use the 'contact us page'