General Terms & Conditions
General Terms & Conditions
Please allow 7 business days for order processing, verification and fulfillment.
PLEASE NOTE ALL ORDER CANCELLATIONS REQUESTED PRIOR TO SHIPPING/FULFILLMENT WILL NOW BE PROCESSED WITH A CANCELLATION/RESTOCKING FEE OF $5 FOR ALL ORDERS UNDER $100 AND 5% FOR ALL ORDERS OVER $100. NO EXCEPTIONS.
ANY ORDER THAT IS TAGGED BY SHOPIFY AS MEDIUM/HIGH FRAUD ANALYSIS WILL BE CANCELLED.
Once an order is placed it cannot be cancelled.
We are not responsible for any lost, stolen, or damaged shipments.
All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
We can not and will not charge or intercept a package to alter the delivery. We will only ship to the address provided at checkout. (Billing address)
Please note, all online orders are required to have a matching Billing and Shipping address. Address that do not comply will not be processed.
Monday - Saturday: 11a - 7p CST
Sundays: 12a - 5p CST
Please note: Any international orders that are placed online will be cancelled.
RETURN / EXCHANGE POLICY:
All Release Date Products are considered final sale (not eligible for refund/return/exchange/store credit). Release Date Products include any items shoes or clothing that are released on a specific Date.
Returns will be accepted for items within 14 days of purchase with the exception of final sale items.
ALL RETURNS REQUIRE PRIOR APPROVAL VIA EMAIL.
TO REQUEST A RETURN YOU MUST EMAIL CONTACT@SHOPFOSTER.COM TO OBTAIN A RETURN REQUEST.
All conditions below must be met for the return to take place:
- All items must be unused and unworn.
- Clothing must not be worn, altered or washed and must have all tags attached - once clothing has been worn and/or washed it cannot be returned or exchanged.
- Shoes must not be worn or creased to the point where they would be deemed worn or not 100% brand new merchandise. Once shoes have been worn they cannot be returned or exchanged.
- All shoes must include the original shoe box in its original condition.
- Please note Shipping and handling charges are not refundable.
For returns, customers will be granted an online store credit equal to the amount of the item(s) returned, minus the original shipping fee.
A shipping label can be generated upon request of a return or exchange. The online store credit CAN NOT be used for in-store purchases or phone orders.
We do not accept returns on sale items.
All sales on sale items are final.
If sales items are returned, the package(s) will be refused, which Foster will not be held responsible for and will be charged with a $20 restocking fee.
***RETURNS / EXCHANGES WITHOUT PROPER DOCUMENTATION CANNOT BE ACCOMODATED***
LOST OR STOLEN PACKAGES:
Unfortunately sometimes, once shipped, packages go missing or are marked as delivered, yet you have not received the item. In this case, you should contact USPS and file a lost or stolen package claim online HERE.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
COPYRIGHT & TRADEMARKS:
All content or our website including text, graphics, logos, button icons, images, and software, is property of Foster and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with shopfoster.com. Any other use or our website, including reproductions and internet links, is strictly prohibited without our prior written permission.
Shopfoster.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL 9Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
Foster respects our customers' account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software. Read more here.
PURCHASE FOR PERSONAL USE ONLY:
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.